Quality and environmental policy

They guarantee high-caliber customer support and order processing regarding all transport-relevant issues. Our customer is always the focus of our dealings. We offer standardized customer solutions that are designed to secure long-term customer satisfaction and customer loyalty.

We encourage and support honest and open dialog and constructive feedback and offer our employees development opportunities to help them reach their goals. Wherever possible we take advantage of potential synergies from business-wide operations and help to interlink content between units across the entire DB Group.

We evaluate our colleagues by their performance and treat one another with fairness and honesty. We want our employees to be committed and happy and aim to allow them a good work-life balance over the course of each year.

We do so by setting ourselves quality and environment objectives that are reviewed regularly, adjusted as necessary and explained to our employees.

We also undertake to protect the environment. Our focus here is on reducing CO₂ emissions on railways and roads. Transporting goods by rail achieves savings in CO₂ emissions of up to 80% compared with truck transport. In addition, our customers can choose our eco train service component to order renewable energy for their rail transports and thus have their freight carried CO₂-free.

Our partners join us in our efforts to make steady reductions in noise pollution from traffic, with approaches such as converting the container wagon fleet we use to low-noise whisper brake blocks.

In addition, the careful use of natural resources is an important part of our daily work, which we support, among other things, through the continuous digitalization of our processes.

We are certified according to DIN ISO 9001:2015 and DIN ISO 14001:2015. High standards ensure high quality. Therefore, we also ensure maximum quality, safety and environmental standards with strict internal management systems.